If you need to initiate a return to The House of Stash please email us thehouseofstash@gmail.com Email us the items you are requesting to receive credit for. You do not need to wait for instructions from us to send it back. Email us and then proceed to ship it back to us. Items must be sent back to The House of Stash within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all The House Of Stash and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Swimwear,lingerie,body shapers are non- returnable. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our Store location 1145 Euclid Avenue Atlanta, Ga 30307
Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. Items can be exchanged in person in the store ONLY
